Shipping Policy
This shipping policy is designed to provide full transparency regarding our shipping procedures and policies. By placing an order on our site, you agree to the terms and conditions outlined below.
A. Shipping Costs
We offer free secure shipping for all orders, handled by our trusted shipping partners.
B. Shipping Times
Processing Time: Orders are processed within 1 to 2 business days after payment to ensure your Book Nook Kits are carefully prepared and ready for shipment.
Delivery Time: Delivery is estimated between 3 to 10 business days. In most cases, orders are delivered before the 10-day mark.
Please note that delivery times may be affected by unforeseen circumstances such as extreme weather conditions or strikes.
C. Order Tracking
A shipping confirmation email, including tracking information, will be sent once your order is dispatched. You can monitor your order’s progress using the provided tracking details.
D. Delivery Conditions
We collaborate with USPS and other reliable carriers to ensure safe and timely delivery. Orders are shipped directly to the address specified during checkout.
E. Handling Delivery Issues
Damaged Packages: If your package arrives damaged, please refuse delivery or contact us immediately at help@book-nook-store.com. Be sure to note any visible damages on the delivery receipt.
F. Cancellations and Delivery Delays
Order Cancellations: You may cancel your order at any time before it is shipped.
Delivery Delays: If your delivery exceeds 10 business days, please contact us for assistance.
G. Customer Service
Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24 hours.
For more information, please refer to our Return and Refund Policy. If you have any further questions, feel free to contact us via email at help@book-nook-store.com or by phone at (+1) 307-225-1076.
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